Team One will make every attempt to assist you in returning a product when necessary. You may return damaged, defective, and or merchandise deemed non satisfactory within ten (10) days of the receipt date for a full refund, credit, or product replacement. Notification must be provided to Team One Repair by email within the specified ten (10) days from receipt of merchandise. Email notification must include the following; reason for return, description of any damages, defects, or missing accessories. If the notification is regarding damages incurred in transit/shipment please provide a photo of the box, packaging and the merchandise.
Team One Poscleaning.com doesn't accept returns of the following items: Computers, Tablets, or Point of Sale equipment after 30 days. Open software either sold separately or part of the above listed merchandise.
Team One upon receipt of notification will issue an RMA (Return Materials Authorization) number along with a return shipment label. Return shipment instructions will be provided. The RMA number provided must be clearly marked on the outside of the package.
RETURNS WITHOUT AN RMA WILL BE REFUSED AND RETURNED AT YOUR EXPENSE.
Team One upon receipt of the returned merchandise, under RMA, will process your refund or credit accordingly. We will also be glad to exchange the damaged or defective merchandise for an identical replacement and or for any other product on our website of equal or lesser value. Please contact should you have any questions or concerns.
EMAIL US: firstname.lastname@example.org and or email@example.com
PHONE: (678) 985-0772
FAX: (770) 614-3394
HOURS OF OPERATION: 8:30AM-5:00PM EST Monday-Friday. Closed on Holidays